Legal
Your trust is important to us, and for that reason we take the issue of data protection seriously and ensure we have the appropriate security in place. We comply with the Swiss Federal Act on Data Protection of 25 September 2020 (FADP, in force since 1 September 2023), its Ordinance (DPO), and, where applicable, the EU General Data Protection Regulation (GDPR).
So that you are aware of what personal data we collect from you and what we use these data for, please note the information below.
The following is responsible for data processing on our website:
Edenroche Sarl
Avenue Centrale 85
1884 Villars-sur-Ollon
Switzerland
Email: info@mazotsduclos.com
When you visit our website, technical data about every access are temporarily processed in log files by our hosting provider, as is the case with every connection to a web server. This includes the IP address of the computer making the request, the date and time of access, the website from which access was made (referrer URL), the name and URL of the file accessed, the status code, your computer’s operating system and the browser you are using (type, version and language).
These data are collected and processed for the purpose of enabling the use of our website (establishing a connection), ensuring long-term system security and stability, and for the defence against attacks on the network infrastructure or other unauthorised or improper use of the website. This is our legitimate interest in the processing of data (Art. 31 FADP; Art. 6 para. 1 lit. f GDPR where applicable).
Our website is hosted and delivered by Cloudflare, Inc. (USA) via its global content delivery network. See section 12 below on the transfer of personal data abroad.
You can contact us by email or telephone. We use the details you provide (name, contact details, and the content of your message) only to give you the most effective and as personalised a response as possible to your query. The processing of these data is necessary for the implementation of pre-contractual measures or the performance of a contract, or is in our legitimate interests.
You can subscribe to our newsletter on our website by providing your email address. We process these data solely for the purpose of telling you about our products and services. Our newsletter is operated through MailerLite, which processes subscription data on our behalf. By registering, you consent to this processing; this consent is our legal basis for the processing of your email address.
Every newsletter contains a link with which you can unsubscribe at any time. Once you have unsubscribed, your personal data will be deleted from the newsletter list.
If you make a booking, whether via our website, by correspondence (email or letter) or over the telephone, we require information such as your name and surname, postal address, telephone number, email address, language and, where applicable, credit card information to guarantee the booking. We will use these data and any other information voluntarily provided by you (e.g. expected time of arrival, preferences, comments) only to process your booking: to record your booking as requested, to provide the services booked, to contact you in the event of any queries or problems, and to ensure correct payment. The legal basis for this processing is the performance of a contract.
Room bookings made online are processed through the booking platform of Mews Systems, and restaurant table reservations through the reservation service easyTable, each of which acts as a service provider in connection with your booking. Please also read the privacy policy of the relevant provider.
This website itself does not set cookies and does not display a cookie banner for that reason. The embedded table reservation widget (easyTable) may set functional cookies of its own that are required to process your reservation. You can configure your browser so that no cookies are placed on your computer or so that you are notified whenever you receive a new cookie; disabling cookies may mean that you cannot use the reservation widget.
We use Cloudflare Web Analytics to understand how the site is used. It sets no cookies, uses no persistent identifier, and does not follow anyone from one site to another. It counts page views, countries and device types in aggregate, and never builds a profile of you. For that reason no consent is required and no banner is shown. We also load the Google tag for Google Ads, in order to know whether an advertisement led to a booking or a call. It runs with consent declined: it sets no cookies, stores no identifier and does not follow you elsewhere. Google receives an anonymous signal that a booking button or telephone number was used, and estimates the rest. We use no re-targeting technologies and no social media plug-ins, and no pseudonymised user profiles are created.
Based on Art. 957 et seq. of the Swiss Code of Obligations (CO), all business correspondence sent by email is archived for 10 years. The archived emails are automatically deleted after 10 years.
Upon arrival at our hotel, we may require the following information from you and anyone accompanying you: name and surname, postal address and canton, date of birth, place of birth, nationality, official identification document and number, arrival and departure dates, and room number.
We collect this information in order to comply with legal reporting obligations, which arise in particular from legislation relating to the hospitality industry and police. Insofar as we are required to do so under the applicable provisions, we will pass on this information to the relevant authority. Complying with the legal requirements is a legal obligation and is in our legitimate interests.
If you purchase additional services during your stay (e.g. restaurant visits, spa treatments, etc.), we will keep a record of the purchased item or service and the time of purchase, for billing purposes. The processing of these data is necessary for the performance of our contract with you.
If you make bookings via a third-party platform, we will receive various personal information from the relevant platform operator, together with any queries about your booking. We will process these data under your name in order to record your booking as requested and to provide the services booked; the legal basis is the performance of a contract. We may also be notified by the platform operators of any disputes in relation to a booking, and process such data for the purpose of safeguarding and asserting our claims; this is our legitimate interest. Please also read the privacy policy of the relevant provider.
We are entitled, for the purposes of the data processing described in this privacy policy, to transfer your personal data to third parties (contracted service providers) abroad. These third parties are bound by the same data privacy obligations as we ourselves are. If the level of data protection in a particular country does not correspond to that of Switzerland or the European Union, we will ensure, by relying on an adequacy decision of the Swiss Federal Council or by contractual means (in particular standard contractual clauses), that the protection of your personal data is equivalent to that in Switzerland or in the EU at all times.
We store personal data only for as long as is necessary for the purposes described above. We retain contract information for a longer period where this is required by statutory retention requirements, which arise out of regulations covering legislation on reporting, financial accounting and taxation. Pursuant to those regulations, business communications, accounting records and any contracts concluded must be kept for up to 10 years. Unless we still need these data in order to provide services for you, the data will be made inaccessible and used only for accounting and tax purposes.
We only pass on your personal data if you have expressly consented to our doing so, there is a legal requirement for us to do so, or this is necessary to enable us to assert our rights, particularly for the assertion of claims arising from the contractual relationship. In addition, we pass on your data to third parties if this is necessary within the context of using the website and performing the contract, especially for processing your booking.
You have the right to receive, on request, information about the personal data which we hold on you. In addition, you have the right to rectify incorrect data and the right to erasure of your personal data, provided this is not precluded by any statutory retention requirement or a legal permission authorising us to process the data. You also have the right to receive the data you have given us in a common file format (data portability).
Requests to exercise these rights may be sent to info@mazotsduclos.com. To process your request, we require proof of the identity of the person making the request.
We use appropriate technical and organisational security measures to safeguard your personal data held by us against tampering, partial or complete loss and against unauthorised access by third parties. Our security measures are subject to continuous improvement in line with advances in technology.
You should always treat your access data as confidential and close the browser window once you have finished communicating with us, particularly if you are using a shared computer.
We also take data privacy within our own company very seriously. Our employees and the service companies contracted by us have been obligated by us to maintain secrecy and to comply with data privacy regulations.
You have the right at any time to lodge a complaint with the competent data protection supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern.
Last updated: 29 July 2026
Contact for data protection matters: info@mazotsduclos.com